Privacy Notice

1. Introduction

Zwall is a product operated by SERVERBIKE LTD ("we", "us", "our"). We are committed to protecting and respecting your privacy.

This Privacy Notice explains how we collect, use, and share information when you visit the Zwall website or communicate with us. It applies to our public website and any related technical inquiries or pre-contract discussions.

2. Identity of the Controller

The data controller for the personal information collected through the Zwall website is:

If you have any questions about this Privacy Notice, you can contact us at privacy@zwall.net.

3. Information We Collect

We may collect and process the following information about you:

• Information you provide directly: When you use our Contact form or email us directly (e.g., at contact@zwall.net or sales@zwall.net), we collect your name, work email, company or organization name, information about what you are looking to secure, your infrastructure scale, and the contents of your message.
• Technical and security information: Technical, network, and security information may be processed as necessary to deliver the website, protect it against abuse, and maintain security.

We strictly request that you do not submit sensitive information, such as credentials, passwords, API keys, private keys, customer logs, or secret configurations through our contact forms or general emails.

4. Purposes and Lawful Bases for Processing

We process your personal data for the following purposes and based on the following lawful bases:

• Responding to general and technical inquiries: When you contact us with general questions, we process this information based on our legitimate interests in responding to business communications and providing customer service.
• Website security and abuse prevention: We process technical information to maintain the security of our website and prevent abuse (e.g., through Cloudflare Turnstile). This is based on our legitimate interests in operating a secure and reliable service.
• Enterprise inquiries and pre-contract steps: Where you explicitly request steps toward a possible commercial or Enterprise engagement, we process your information as necessary to take steps at your request prior to entering into a contract.
• Legal obligations: We may process your information where necessary to comply with a real and identified legal obligation.

5. Recipients and Service Providers

We use trusted service providers to help us operate our website and manage communications. These include:

• Cloudflare: Used for website delivery, edge infrastructure, security, abuse prevention (Turnstile), rate limiting, and email transport routing.
• Google Workspace: Used for receiving, hosting, and handling emails sent to Zwall addresses.

6. International Data Transfers

Our infrastructure and service providers (such as Cloudflare and Google) operate globally. As a result, your information may be processed in countries outside the United Kingdom or the European Economic Area (EEA). Where personal information is transferred outside the UK, we use appropriate safeguards where required by applicable data protection law. These may include contractual safeguards provided under our service-provider arrangements.

Users may contact privacy@zwall.net for information about safeguards relevant to a particular transfer.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described above.

• General, sales, or technical inquiries: Inquiries that do not result in an ongoing commercial relationship are retained for 12 months after the last meaningful interaction.
• Ongoing commercial relationships: If an inquiry becomes part of an ongoing contractual or business relationship, the information may be retained as required for that relationship and applicable legal, accounting, record-keeping, or dispute-resolution obligations.

8. Your Individual Rights

Depending on your location and applicable UK data protection law, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request the correction of inaccurate information.
• Request the deletion of your personal information (subject to certain exceptions).
• Object to or request the restriction of processing based on legitimate interests.
• Request data portability where applicable.

To exercise these rights, please contact us at privacy@zwall.net. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local supervisory authority if you believe our processing violates data protection law.

9. Changes to this Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. The updated notice will be posted on this page with a revised "Last updated" date.